Patient Experience Advisor
Central Health is committed to partnering with those we serve…together we can improve healthcare in our region!
Are you interested in partnering with us by volunteering as a Patient Experience Advisor?
A Patient Experience Advisor is…
A patient advisor is someone who:
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Wants to improve the quality of our care.
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Gives advice based on his or her own experience as a patient, resident, client or family member.
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Partners with staff on how to improve the patient experience.
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Works with staff for either short- or long-term commitments, depending on the project.
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Volunteers his or her time.
The role of the Patient Experience Advisor is...
Patient Experience Advisors provide a way to include the patient voice in the planning and delivery of healthcare within our region.
They partner with staff and physicians to help improve safety and quality of care for all who use healthcare services within the Central region
Who can be a Patient Experience Advisor?
You can be an advisor if you or your family has received care from Central Health within the last five years.
You do not need any special qualifications to be an advisor. The most important piece is your experience as a patient or family member. We will provide you with any training you may need.
An effective Patient Experience Advisor…
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Believes that your health experiences or your family members’ will make a difference for others
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Has good listening and communication skills
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Has an open mind and positive approach
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Wants to find solutions
Time commitment
You decide how much time you volunteer as a Patient Experience Advisor. It may be a one-time activity, such as sharing your hospital experience to healthcare providers. It may involve participation in a committee, working group or team.
We encourage people of Central Newfoundland to apply for this great opportunity to help make a difference.
CH PFCC 001 - Patient Experience Advisor Brochure
CH PFCC 002 - Patient Experience Advisor Handbook
How to Apply
Start your journey to make a difference.
If you are interested in becoming a Patient Experience Advisor, please complete application below or contact:
Suzanne House
Patient Experience Leader
Telephone: (709) 571-1846
Email: Suzanne.house@centralhealth.nl.ca
We are currently recruiting Patient Experience Advisors for: